AI and software for e-commerce and marketplaces
Support and product assistants, catalog automation, custom storefronts, and multi-vendor platforms — built by the team behind Marketplace Engine, FlyFrom, and Good Peeps.
Starting from $4k assistants from $4k · storefronts from $7.5k · marketplaces from $15k
Order and returns assistant
from $4k
Product finder and recommendations
from $6k
Catalog and content automation
from $2.5k
Custom storefront and integrations
from $7.5k
Free discovery call · response within 24h · no commitment
In short
Rocket Systems builds AI and software for e-commerce brands and marketplaces: support assistants that resolve order, shipping, and return questions from live data (from $4k), product-finding and recommendation assistants (from $6k), catalog and content automation (from $2.5k), custom storefronts and integrations (from $7.5k), and multi-vendor marketplaces on our Marketplace Engine or custom (from $15k). Shipped work includes Good Peeps, FlyFrom, and PuzzleTrip.
E-commerce
Who we work with in e-commerce
E-commerce has the cleanest AI economics of any vertical: the questions are repetitive, the data is structured, and every deflected ticket and recovered cart is measurable. The failure mode is an assistant that cannot see live orders and inventory and so answers generically. We build assistants that read your order, shipping, and catalog data — and the storefronts and marketplaces underneath them, from Good Peeps' e-commerce and dashboard to our white-label Marketplace Engine.
- DTC brands whose support volume grew faster than the team
- Retailers and distributors adding third-party vendors or a B2B portal
- Marketplace founders launching two-sided or multi-vendor platforms
- Brands with a physical product that needs software behind it — the Good Peeps pattern
AI and software use cases for e-commerce
- Order and returns assistant from $4k
"Where is my order", exchanges, returns, and warranty handled from live Shopify, WooCommerce, or custom data, with handoff for exceptions. - Product finder and recommendations from $6k
Guided selling and personalised recommendations from catalog attributes and behaviour, on site and in email. - Catalog and content automation from $2.5k
Descriptions, attributes, translations, and SEO metadata generated from supplier data for merchandiser review. - Custom storefront and integrations from $7.5k
Headless or custom storefronts, ERP and 3PL integrations, subscriptions, and B2B pricing portals. - Multi-vendor marketplace from $15k
Vendor onboarding, catalog, orders, commissions, and payouts on Marketplace Engine or custom. - Review and feedback intelligence from $3k
Sentiment and defect summaries from reviews and tickets for product and ops teams.
What e-commerce AI and software cost in 2026
A support assistant connected to your store runs $4k–$8k in 3–5 weeks and typically $150–$500 a month; product finders $6k–$15k; catalog automation from $2.5k; custom storefronts $7.5k–$40k; multi-vendor marketplaces $15k–$60k+ (30–50% less when built on Marketplace Engine). See marketplace development, AI chatbot development, and the guide to adding an AI agent to customer support.
Where we work with e-commerce companies
We deliver on Pacific hours from our California base and meet in person across Los Angeles, Orange County, San Diego, Sacramento, and the Bay Area; East Coast and international clients work with us remotely on US contracts with full IP assignment. E-commerce and marketplaces are among the industries we serve most in Los Angeles and Orange County.
Proof
Shipped work for e-commerce & marketplaces
trip requests · 100+ agencies
FlyFrom
Two-sided travel marketplace: one trip request, multiple agency offers
Read the case study → 7booking verticals in one app
PuzzleTrip
AI-powered travel marketplace app: cars, yachts, hotels, flights, transfers, tours
Read the case study → 1 scanfrom finder to owner, no app needed
Good Peeps
QR lost-and-found tags with an e-commerce store and private messaging platform
Read the case study →Process
How an engagement runs
Discovery
A free call, then a short discovery phase: your workflows, data, constraints, and the smallest scope that proves value.
Scope & guardrails
A written proposal with architecture, compliance plan, timeline, and a fixed cost — plus what the assistant will refuse and when it hands off.
Build & evaluate
2-week sprints with a working demo at each, tested against real questions and documents from your business before launch.
Launch & iterate
Production launch with monitoring and analytics, then iteration month-to-month — or a documented handover with full IP.
FAQ
Common questions from e-commerce & marketplaces
Which e-commerce platforms do you work with?
Shopify, WooCommerce, BigCommerce, Magento, and custom storefronts, plus ERPs (NetSuite, Odoo), 3PLs, and helpdesks (Zendesk, Gorgias, Freshdesk). Assistants read live order and inventory data rather than answering generically.
How much does an e-commerce AI assistant cost?
$4k–$8k for an order and returns assistant connected to your store; $6k–$15k for product finders and recommendations. Running costs are typically $150–$500 a month. Fixed, written quotes after a free call.
Can you build a multi-vendor marketplace?
Yes — on our white-label Marketplace Engine (vendor onboarding, catalog, orders, commissions, payouts) from $15k, or custom for request-and-offer and booking models like FlyFrom and PuzzleTrip.
Have you built e-commerce products before?
Yes — Good Peeps (QR lost-and-found tags with an e-commerce store, owner dashboard, and messaging), FlyFrom and PuzzleTrip (marketplaces), and Marketplace Engine, our own multi-vendor platform.
Start here
Scope your store or marketplace
Tell us about your business and the workflow you want to fix — a written response within 24 hours, no commitment.
- Product demo
- Custom build
- Staff augmentation