AI for hotels and vacation rentals
Guest assistants that answer instantly from your property details and policies in 30+ languages, upsell the right extras, and hand off to staff when it matters — the Moby pattern.
Starting from $4k packaged guest assistant from $4k · custom from $6k
Pre-booking assistant
from $4k
In-stay guest assistant
from $4k
Upsell and extras
from $3k add-on
Staff handoff and escalation
included
Free discovery call · response within 24h · no commitment
In short
Rocket Systems builds AI for hotels and vacation rental operators: governed guest assistants that answer from your own property details, house rules, and local recommendations in 30+ languages over chat, WhatsApp, and voice, with staff handoff and upsell flows. Moby, our hospitality assistant, is in production for hotels, vacation rentals, real estate, and dealerships. Packaged from $4k in 3–5 weeks; custom integrations with your PMS from $6k.
Hospitality
Who we work with in hospitality
Guests ask the same questions at the same moments — before booking, the night before arrival, and at 11pm when the Wi-Fi password is not where they expected. Moby was built for exactly this: it learns a property's approved details, policies, and local recommendations, answers in the guest's language 24/7, and escalates to a human with full context when a question falls outside what it knows. It is governed, not open-ended, which is why operators trust it with their brand.
- Vacation rental managers answering the same 40 questions on every booking
- Independent hotels and small groups without a 24/7 front desk in every language
- Hospitality groups adding a guest assistant across properties with different rules
- Operators who want upsells (late checkout, transfers, experiences) handled consistently
AI use cases for hotels and rentals
- Pre-booking assistant from $4k
Answers availability-adjacent and policy questions on your site and OTA messaging, captures dates and party size, and nudges direct bookings. - In-stay guest assistant from $4k
Wi-Fi, check-in, house rules, appliances, local tips — from your own content, in 30+ languages, over chat, WhatsApp, or voice. - Upsell and extras from $3k add-on
Offers late checkout, transfers, experiences, and upgrades at the right moment and books them through your PMS or a payment link. - Staff handoff and escalation included
Routes maintenance, complaints, and anything the assistant should not answer to the right person with the conversation attached. - PMS and channel integrations from $2k per system
Guesty, Hostaway, Cloudbeds, Mews, Opera and others — reservation context so answers are specific to the guest and stay. - Review and feedback automation from $2.5k
Post-stay follow-ups, review requests, and sentiment summaries for the operations team.
What hospitality AI costs in 2026
A packaged guest assistant configured on your property content with web and WhatsApp channels runs $4k–$6k in 3–5 weeks and roughly $150–$300 a month to run per brand. PMS integration adds $2k–$4k per system; voice adds $3k–$5k; upsell flows with payments $3k–$5k. Multi-property groups with per-property rules typically land at $10k–$20k. Compare with a 24/7 multilingual front desk and the math is short. Detail in our AI chatbot cost guide; for agents that take actions in your PMS see AI agent development.
Where we work with hospitality operators
We deliver on Pacific hours from our California base and meet in person across Los Angeles, Orange County, San Diego, Sacramento, and the Bay Area; East Coast and international clients work with us remotely on US contracts with full IP assignment. Hospitality demand is strongest for us around the Anaheim resort district, coastal Orange County and San Diego, and short-term rental markets across California.
Proof
Shipped work for hotels & vacation rentals
Process
How an engagement runs
Discovery
A free call, then a short discovery phase: your workflows, data, constraints, and the smallest scope that proves value.
Scope & guardrails
A written proposal with architecture, compliance plan, timeline, and a fixed cost — plus what the assistant will refuse and when it hands off.
Build & evaluate
2-week sprints with a working demo at each, tested against real questions and documents from your business before launch.
Launch & iterate
Production launch with monitoring and analytics, then iteration month-to-month — or a documented handover with full IP.
FAQ
Common questions from hotels & vacation rentals
What is Moby?
Moby is our governed AI assistant for hotels, vacation rentals, real estate, and auto dealerships. It answers only from a business's approved content, in 30+ languages over chat and voice, and escalates to a human when a question is outside what it knows.
Will the assistant give guests wrong information?
It is built not to: answers come only from the property content you approve, with per-property rules, and it says it does not know and routes to staff rather than guessing. We test against hundreds of real guest questions before launch.
Which property management systems do you integrate with?
Guesty, Hostaway, Cloudbeds, Mews, Opera, and most systems with an API. Integration gives the assistant reservation context so answers are specific to the guest and the stay.
How much does a hotel AI assistant cost?
Packaged from $4k in 3–5 weeks; custom with PMS integration from $6k; multi-property groups $10k–$20k. Running costs are typically $150–$300 a month per brand.
Start here
See Moby for your properties
Tell us about your business and the workflow you want to fix — a written response within 24 hours, no commitment.
- Product demo
- Custom build
- Staff augmentation